Refund policy

 

Pravo Return & Refund Policy

 


At Pravo, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

 

 

 

Eligibility for Returns

 


To qualify for a return, your item must meet the following conditions:

 

  • Be in the same condition you received it

  • Unworn or unused

  • Include all original tags

  • Be returned in its original packaging

  • Include the receipt or proof of purchase

 

 

 

 

How to Start a Return

 


To initiate a return, please contact us at support@getpravo.store.


Once your return request is approved, we will send you:

 

  • A prepaid return shipping label

  • Step-by-step instructions on how and where to send your package

 


Important: Items sent back to us without first requesting a return will not be accepted.

 

 

 

Return Address

 


All approved returns should be sent to:

Pravo

12 Eneldo, Rancho Santa Margarita

CA 92688, United States

 

 

 

Damages & Issues

 


Please inspect your order upon delivery and contact us immediately if:

 

  • Your item is defective or damaged

  • You receive the wrong item

 


This allows us to quickly evaluate the issue and resolve it for you.

 

 

 

Non-Returnable Items

 


Some items are not eligible for return, including:

 

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

 


If you are unsure whether your item qualifies for a return, please contact us at support@getpravo.store.

 

 

 

Exchanges

 


If you wish to exchange an item, the quickest method is to return your original item. Once your return is accepted, place a new order for the desired item.

 

 

 

European Union Customers

 


If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. This means you may cancel or return your order within 14 days, for any reason, and without providing justification. The same return eligibility requirements listed above apply.

 

 

 

Refunds

 


Once we receive and inspect your return, we will notify you regarding the status of your refund.

 

  • If approved: Your refund will be issued to your original payment method within 10 business days.

  • Processing time: Please note that it may take additional time for your bank or credit card company to process and post the refund.

 


If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@getpravo.store.

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